Before production approval
Review the artwork, quantities, sizes, materials, price, and delivery plan carefully. Ask for changes before approving the order and retain the final written specification.
Changes or cancellations
Custom orders can involve materials and work specific to your team. Contact Veloce as soon as a change or cancellation is needed. The available options and any costs depend on the order stage and your written agreement.
If something needs attention
Check the delivered items against your approved order. If you notice a missing item, incorrect detail, damage, or a product concern, contact us with your order reference, a description, and relevant photographs.
Resolution
Veloce will review the issue against the approved specification and discuss the appropriate next steps. Replacement, alteration, return, or refund arrangements are handled under the order-specific terms; this page does not promise an automatic outcome.
Reach the team
Send order questions to Sam.veloce1@gmail.com or call either contact number shown below.